How we can help you? Browse the topics below to find what you are looking for
You can also Email us if there is any problems

Frequently Asked Questions

First thing first? (Unzip the packages)
First thing first? (Unzip the packages)
You will need to find the file on your computer and unzip it before you will be able to use the products in any software. The entire project has been zipped standardly. You can unzip them on any devices.
In Windows, right-click on the zipped file and hit ‘Extract All’ – this will unzip the file and allow you to use the products within.
On a Mac, double-click the zipped file and it will automatically extract for you. If it does not, you can right-click on the zipped file and select Open with > Archive Utility (default).
How to use the products?
Our team members try their best to make simple useful products. We always consider our clients so we create simple documentation (Help guide) to help our customers to know more about the products and how to use them. All the products we have created have their own guide inside the zipped package. In addition, there is a piece of brief information in the description part that you can read them before purchasing the item.
Software version, Size, compatibilities are in description part either.
Windows and Mac compatibility?
All of our products are compatible with both PC and Mac.
Software version and third plugins I need?
In the description of each product, you will find a list of software versions or extra plugins that the product is compatible with. Some of the projects need third plugins to run perfectly. We mention in the description if this product needs plugins.
Be sure to read the description thoroughly before purchasing any products to be sure they work with your program version or what you should do before running the products! In addition, you can download the Freebies (if existed) to test compatibility!
I cannot access my account.
Most often, people attempt to log in with their full email address as the username. However, your username is only the beginning portion of your email address, (everything before the @ symbol). Therefore, if the email address you used is user123@gmail.com, your username is user123.
If you have reset your password, it will take a while to mail you the reset link. You should wait around 20 minutes. If this does not seem to help and you still are not able to access your account, please send us an email at Emotional.st@gmail.Com
What is Motion Graphic Template?
A Motion Graphics template is a customizable After Effects or Premiere Pro project file. Typically, when a motion designer is working on a project, they will use a file structure that is not formatted for other people to customize it. In a typical project file, it is common to see unnamed elements, poor organization, and confusing file structures. Templates, on the other hand, are labeled, well organized, and easy to understand.
A good template is designed in such a way that users can easily change text, colors, and design elements without needing to understand the complex file structures created by the Motion Graphic Designer. Typically, a motion graphic designer will create compositions (timelines) that allow you to simply drag and drop your images or footage inside and text fields that can be easily customized in a similar fashion to a text editor.
Soft wares Compatibility:
Adobe Aftereffects
Adobe Premiere Pro
What is Overlay Stock?
Overlays consist of an image/Footage (.Jpeg, .Png, .Mp4, .Mov) that will sit on top of your image/Footage as a layer, in order to enhance your image or add something (visual effects, particles, visual lights effects etc…) to your image/footage.
Our overlays are compatible with any software that allows for layers.
Soft wares Compatibility:
Photoshop
Elements,
Gimp (including the free version)
Affinity Photo
Final Cut Pro
Aftereffects
Premiere Pro
Fusion
Nuke
Sony Vegas
Movie Maker
Pinnacle
Avid
and, any your favorite compositing app or non-linear editor.
What is Color Grading?
Color grading is the process of improving the appearance of an image for presentation in different environments on different devices. Various attributes of an image such as contrast, color, saturation, detail, black level, and white point may be enhanced whether for motion pictures, videos, or still images.
We provide our customers with a wide spectrum of color grading themes, Actions, add-ons and presets.
1. Desktop Lightroom Presets lrtemplate
2. Mobile Lightroom Preset
3. Photoshop Action Add-ons
4. Lookup Table LUTs Cube Files
5. Adobe Camera Raw ACR XMP Files
6. Adobe Premiere Pro Preset

What is a preset?
Presets make global changes to an image. On average, our presets change 30-50 settings. Our presets were designed to use with Adobe Lightroom or Adobe Photoshop Camera Raw (ACR).

What is an Action?
Actions are pre-recorded sets of multiple software commands that play one after the other, to make specific changes to an image. Photoshop Actions are timesaving tools that allow you to add captivating effects to your files with just a few clicks. With Photoshop Actions, you can easily add an environment or elemental effect, some sparkle, or a watercolor or sketch effect.

What is Luts?
Editing videos and pictures can be challenging. There are a lot of different aspects to edit in a video but there are some limitations, you cannot use presets that are made in Adobe Photoshop inside the Adobe After Effects, but there is one way to have them all anywhere you want, and that’s with the use of LUTs.
This product is compatible to Davinci Resolve, Final Cut Pro, Adobe Premiere Pro CC+, Adobe Aftereffects, Adobe Speed grade, Adobe Photoshop, and more.
Easy to install. Simple to use.

What is Graphic Template?
Photoshop Mock-Up
Mockups are pre-created images that make it easy to seamlessly insert your own content into. Add your app designs to displays, messages to signs or an advertising to the outsides a bus. Mockup World features a large number of clean as well as photo-realistic mockups.
What is Illustration Design?
Vector Graphic
Vector graphics are sometimes also referred to as “draw graphics,” but they mean the same thing. The technical definition of vector graphics is complicated, but concisely vector files are a type of graphic that uses mathematical algorithms, allowing the image to be scaled or modified without loss of image quality or resolution.
The four most common Vector file extensions are .ai, .pdf, .eps and .svg. Scalability is one of the main reasons that Vector art files are so valuable to printers. The same art file can be used to reproduce your design on something as small as a business card, or something as large as a billboard, without any loss of quality. Clip-art is pre-made images and does not include stock photography.

Vector design Usage
You can use Vector Graphic in many different cases:
Clip-art
Cut design
Printing or laser cut
Patterns
You are able to print these vectors on banners, T-Shirts, visit cards, greeting cards, etc…
Even some designs have been prepared for electronic cutting machines. Suitable for your crafting items.

What is freebies items?
Some of our products contain a free item.
The free item is one part of the packages. Products may have several items in it.
You are able to download it free of charge. Check out the product and share your work in your own social media.

Can I share freebies items?
Any redistribution, reselling, forwarding, sharing or trading the products is strictly prohibited.

Remember:
Freebies are copyright protected and it is just for personal use. Any commercial use for freebies items is not allowed at all.
When you purchase the package and get license keys, you can use the package commercially.
Commercial use is allowed for shoppers.

The latest version of software I need.
What payment methods are accepted?
For convenience, we accept PayPal
How do I download my purchase?
Once payment is complete, you can immediately download your purchase. You will also get an email with a download link. You can download one item twice and the download time is limited to 24h after you complete your purchase.
Is there any download limitation?
Yes. Due to the digital nature of the products in our shop, there are some download limitation.
1. You just can download your purchased items up to 24h after you complete your purchase.
2. The download link would be available just for two times (two downloads of the same project are allowed)
What if I change computers, lose my purchase or reach download limit?
Prior to changing computers, you can save your download to an external drive such as a thumb drive. Then reinstall on your new computer.
Remember the download link would be available just for two times (two downloads of the same project). Any way if you lose your download due to a computer crash you can download it for the second time.
If you have reached your download limit, send us an email at Emotional.st@Gmail.com and explain what the problems was. Also, send us your order number and license keys. We will check it and will reset the link just for once more.
Do I have to login for purchasing?
Yes! When you checkout from our shop, you are asked to create an account. (So easy less than 15 seconds). Once your purchase is complete, you can then log in and retrieve your downloads. If you have made past purchases, those downloads will show up there as well. This is great if you get a new computer or lose a file, you can always log back in.
In addition, you get a unique license keys for each product and it will be assigned to you as a client. Therefore, this is why you have to log in for purchasing.
Do you offer refunds? (Money back)
Unfortunately, no. Due to the digital nature of the products in our shop, no refunds are provided. Please take time to read all product information, including version and compatibility information before purchasing. We do, however, strive for 100% customer satisfaction so if you have any problems or questions please do not hesitate to contact us so that we can make it right!
You can email me at Emotional.st@Gmail.com with any concerns or feedback.
Can I share, forward, resell or redistribute the purchased product or a part of that?
No, each purchased product from our shop only grants individual usage rights to one person (Client). Each purchase is licensed to one user only. These products are copyright protected, so any redistribution, reselling, forwarding, sharing or trading is strictly prohibited (Even free items).
You are allowed to publish even sell your final work. (Images/works edited for clients must be presented in a non-editable file format.)
You are allowed to use the purchased items to create your final work such as a Print, picture or a video.
You are not allow to put the product as a part of your final work and sell it.
What is License key(s)?
License key(s) is a string of numbers and characters start with 3Motional.
This code emphasizes that you purchase the item(s) legally. This code will be shown in your dashboard after purchasing. You will also get an email with the license key(s) code.
This code allows using the item(s) for personal and commercial use.
Do free items have license key?
No! Free items have no license key but they are under copyright contract.
We offer you a free item to check the product before purchasing. Even we allow you to use the free products for your personal works or share your final work on your social networks but if you want to use the item, commercially you should have license key(s) and you have to purchase the items.
What are Personal & Commercial use?
Personal use may be commonly defined as use that is not for commercial gain. Examples of personal use (or non-commercial use) might include social newsletters or wedding announcements.
Commercial use may be commonly defined as use that is intended for commercial, promotional, endorsement, advertising or merchandising purposes.
Examples of commercial use could include a branded company website, brochure, advert, presentation or product.
Note:
If you use the product for personal use there is no limitation to use it as much as you want but if you want to sell your final work or any kinds of commercials usage, you have to attend to the license types:
Regular License or Extended License
What is Regular Licenses?
All of our projects are covered by our Standard Licenses. You are licensed to use the Item to create one single End Product for yourself or for one client (a “single application”), and the End Product can be distributed for Free.
For Ex: item is an Aftereffect Template or a Printable Vector or a Color Preset and the end product is the final Edited picture or a banner customized with your content.”
This license is then transferred to your client. You can make any number of copies of the single End Product, as long as the End Product is distributed for Free.
You cannot re-distribute the Item as stock, in a tool or template, or with source files.
You cannot sell the End Product, except to one client.
If you or your client want to sell the End Product, you will need the Extended License.
Read More: About Regular License
What is Extended Licenses?
For most clients, it is rare to use this kind of license.
You are licensed to use the Item to create one single End Product for yourself or for one client (a “single application”), and the End Product may be Sold.
“For example, the item is a magazine template and the end product is the finished magazine.” or the item is a set of icons and the end product is a mobile app for sale.”
You can create the End Product for a client, and this license is then transferred from you to your client.
You can combine the Item with other works and make a derivative work from it.
This license is a “single application” license and not a “multi-use” license, which means that you cannot use the Item to create more than one unique End Product.
If you make a single end product (Work) for your clients and then have another order, you need to purchase another regular license for your new work.
Remember that you use the license for one single end products and for another order you need another license.
Read More:About Extended License

Note:

Extended license price is at least 8x more than a regular license. Please Mail us if you need an extended license at Emotional.st@gmail.com